Returns & Refunds Policy

Thiran – Efficient Packaging. Reliable Shipping. Trusted Automation.

At Thiran, we are committed to providing high-quality industrial automation products, sensors, and relays. This Returns & Refunds Policy outlines the terms for returning products and requesting refunds.

1. Return Eligibility

We accept returns or exchanges only under the following conditions:

The product is damaged, defective, or incorrect upon delivery.
The issue is reported within 48 hours of receiving the order.
You provide photo or video proof of the issue.
Products must be returned in original packaging with all accessories, manuals, and documentation.
Returns must be requested within 7–14 days of delivery.

2. Non-Returnable Items

Products damaged due to improper installation, misuse, or unauthorized modifications.
Items sold as customized or special-order solutions (unless defective).

3. How to Request a Return

To request a return or exchange, please contact us via:

Email: [email protected]
WhatsApp: 94877 33394

Include:

Order number
Clear photos/videos of the product
A brief description of the issue

Our team will respond within 24–48 hours and guide you through the next steps.

4. Return Shipping

In case of a damaged or defective product, we will arrange for reverse pickup (where available).
If reverse pickup is not possible, you may be asked to send the product back and we’ll reimburse the return shipping (with valid proof).
For all other cases, return shipping will be borne by the customer.
In case of approved replacement, we will deliver the replacement product within 7-10 days.

5. Refunds

Once we receive and inspect the returned item, your refund will be credited within 5–7 business days.
Refunds will be issued to your original payment method (UPI, bank transfer, etc.).
If you prefer, we can offer store credit or a replacement product instead.
Your refund or store credit will be credited into the source account within 5–7 business days.
Shipping costs for returning defective items are covered by Thiran; otherwise, shipping is at the customer’s expense.

6. Replacement Policy

If a product is defective or damaged, Thiran may offer a replacement instead of a refund.
Replacements are shipped after inspection and confirmation.

7. Cancellations

Orders can be cancelled before they are shipped. Once dispatched, cancellations are not possible.
To cancel, contact us as soon as possible with your order number.

8. Contact Us

We’re here to help! For any return or refund-related queries, reach out to us:
Email: [email protected]
WhatsApp: 94877 33394
Address: NO. 1/2, Kanni Nanjappa Chettiyar Street, Sulur, Coimbatore, Tamil Nadu, 641402
We’re happy to assist during business hours!